Policies

We accept a number of payment options, but please note that payment of reservation is taken at time of booking. A credit card will be needed for security on arrival. This is to hold as a deposit against incidentals and damages. You may opt to put down a security deposit in cash (this will be accepted at the discretion of the management). If you have opted to pay by cash on arrival you need to contact the motel to make arrangements and this may not be possible during peak times.

All on line booking are to be paid at time of booking and credit card fees apply. (for on-line bookings)

 2.6% non-refundable charge when you pay with a Visa or Mastercard credit card. (for on-line bookings) 
3.5% non-refundable charge when you pay with an American Express credit card. (for on-line bookings)

Payment Types Accepted
Debit Card
Master Card
Visa
Cash
Eftpos facilities

Check In and Check Out Times
Check in is from 2:00pm on the day of arrival. Departing guests should vacate the room by 10:00am on the day of departure or as agreed to with the management.Office hours are from 7:30am to 9:30pm.
A late check-in fee of $30.00 may be charged after 10pm.
A late check-out fee of $30.00 is charged for the first hour or part thereof and there after a full per night room rate will be charged.
Fees chargeable to guests account include, and are not limited to:
Smoking in rooms, room degradation (such as vomit, bodily waste, general damage, any problem sufficient to result in a room being withdrawn from its availability to be let) a $250.00 cleaning fee will be charged, plus a daily room tariff equal to the daily tariff that we would charge if the room was available to be let or any other rate that may be agreed to by the management, in accordance with business demand on the day, until the said room has been returned to its saleable condition.
Lost or stolen keys will incur a $100.00 fee. Attempts will be made to contact the guest who will be given the opportunity to return keys taken. Failure to do so will result in the fee being charged to their credit card or bond.
Please note that motel rooms, all motel facilities and motel property is only for the enjoyment of registered guests.
We do not allow visitors on the property.
Pets and animals are not allowed on the property.
A $50 charge is automatically charged for any unregistered guests on the property or pets plus extra cleaning charge.

A minimum of 10% of the total room charges will be deducted from all eligible refunds.
Cancellations made within 24 hours of check-in will forfeit the tariff charge for the first nights accommodation
Refunds for other cancellations will be at the discretion of the Management, depending on the circumstances of the booking.
e.g. – Length of stay/peak times/weekends.
No Refunds for room changes.
No Refunds for early departures.
No Refunds given after check-in.
A minimum of 10% of the total room charges will be deducted from all eligible refunds.

Group Bookings
A minimum of 10% of the total room charges will be deducted from all eligible refunds.
2 to 3 Rooms:
50% Deposit at the time of booking by Credit Card/Cash or Cheque.
Full Balance to be paid at Check-In.
Cancellations made within 48hrs of check-in will not be refunded their deposit.
4 Rooms or more
50% Deposit at the time of booking by Credit Card/Cash or Cheque.
Full Balance to be paid at Check-In.
Cancellations made within 4 days of check-in will not be refunded their deposit.
Bonds
A $200.00 bond will be charged for all bookings paid for by cash per room at the discretion of management.
Bonds will be refunded at checkout with a satisfactory inspection of the room or rooms.
Rates.
All room rates are set out on the rates sheet available from reception. Rates are per room per night based on single or double occupancy, unless otherwise stated. All rates are inclusive of the Australian Goods and Service Tax (GST)
The rates are subject to changes without notice.
The rates may increase without notice due to changes in but not limited to, the imposition of new government charges, taxes or levies.
A $50 charge is automatically charged for any unregistered guests or pets plus extra cleaning charge.

Please note for bookings of 2 or more rooms, please advise the property the names of the guests staying, prior to arrival, using the special request box when booking or using the contact details found on the booking confirmation.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Enforcement of Terms and Conditions
Copies of these terms and conditions are available from Rose City Motor Inn reception, in each motel room compendium and our web site www.Rosecitymotorinn.com . By signing our guest registration forms, you agree that your access to and use of the motel is subject to these terms and conditions.

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